This guide is being written. The topics below show what it will cover.
Planned topics
- Open communications for a job or client and find the message type, destination and send time.
- Explain sent, delivered, bounced, dropped, undelivered, failed, and postponed statuses.
- Correct client contact details and use resend when the corrected destination makes it available.
- Distinguish provider delivery status from a client actually reading a message.
- Explain what evidence to gather when a message still does not arrive.