> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mountmonitor.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix a payment problem

> Work out whether a payment failed, is still processing, or succeeded before a record-update error.

<Note>
  This guide is being written. The topics below show what it will cover.
</Note>

## Planned topics

* Check the current job payment history and transaction status before trying again.
* Handle an unavailable reader, incomplete card details, decline, or cancelled payment.
* Distinguish card collection failure from a successful charge followed by a job-save or accounting-sync warning.
* Check missing payment-plan signature, saved method, initial payment and failed-instalment information.
* Gather the job number, time, displayed error and payment amount when help is needed.

## Related guides

* [Payments](/payments/overview)
* [Take a card payment on a reader](/payments/take-a-card-payment)
* [Manage a payment plan](/payments/manage-a-payment-plan)
* [View transactions and bank payouts](/payments/view-transactions-and-payouts)